Curbside pickup has gone from a niche service to a standard expectation. Shoppers want to order online and pick up fast, and retailers who can't deliver that lose them to ones who can. RJB's retail construction teams have helped major brands — including BJ's, Kohl's, and Walmart — adapt their stores for curbside pickup and order-ahead fulfillment.
Why Curbside Pickup Is Here to Stay
The shift is driven by a few things: customers want speed, safety, and easy access. They expect pickup to be quick and predictable, and a poorly designed system sends them to a competitor. A well-built curbside setup protects both customer satisfaction and day-to-day efficiency.
Our Experience: From Relocation to Expansion
We've completed curbside conversions for retailers across the country. The work usually falls into three areas:
- Relocating pickup areas — placing pickup zones where they keep traffic moving and cut congestion.
- Adding dedicated pickup stations — installing order-ahead stations so customers get their items fast.
- Reconfiguring store layouts — adjusting back-of-house operations to handle more order volume without disrupting in-store shoppers.
Success Stories: BJ's, Kohl's, and Walmart
- BJ's Wholesale Club — multiple conversions relocating and improving curbside areas to keep operations and customer flow moving.
- Kohl's — adding and refining order-ahead pickup stations for a faster process for staff and customers.
- Walmart — an early mover on curbside, Walmart keeps refining its system; we've modified store layouts to handle the added demand.
Staying Competitive
Staying competitive means keeping up with what customers expect. Whether you're upgrading existing curbside infrastructure, adding pickup zones, or redesigning fulfillment, RJB has the retail construction experience to do it efficiently and at scale.
If you're looking to improve your curbside pickup experience, we can help. Contact us to talk through your retail operations.